Effective Date: 21/06/2025
Welcome to app.poojabedi.com – your destination for personal empowerment through coaching, courses, events, and conscious lifestyle products. This Shipping & Delivery Policy outlines how we handle order processing, delivery timelines, and access to services across both:
- PoojaBedi.com – Coaching, workshops, events, and digital courses
- app.PoojaBedi.com – For course, webinar, workshops, events, community access.
- store.PoojaBedi.com – Our eCommerce store for physical products
Services: Coaching, Workshops, Events & Digital Courses
(PoojaBedi.com & App.PoojaBedi.com)
Since these are digital services or live sessions, traditional shipping does not apply. Here’s what to expect:
1. Delivery of Services:
- Live Sessions (Coaching/Workshops/Events):
You’ll receive a confirmation email with date, time, and joining link within 24 hours of booking. - Pre-recorded/Online Courses:
Access details (logins or download links) will be emailed to you immediately or within 24 hours of your purchase. - Supplementary Materials:
Any digital resources or recordings will be delivered via email or available for download through your course portal.
Important:
- Please double-check your email at checkout.
- Haven’t received access? Check your spam folder or email support@poojabedi.com.
2. Products: Shipping for Physical Items
(Store.PoojaBedi.com)
This section applies to all physical items purchased through our Shopify-powered store.
3. Shipping Regions:
- Domestic (India): All regions covered
- International: Shipping available to select countries
4. Order Processing:
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- You’ll receive a shipping confirmation email with tracking once dispatched.
5. Estimated Delivery Times:
| Location | Delivery Estimate |
|---|---|
| Metro Cities (India) | 3–5 business days |
| Other Indian Areas | 4–8 business days |
| International | 7–21 business days |
Delivery timelines are approximate and may vary due to courier delays or customs.
6. Shipping Charges:
- Shipping costs are calculated at checkout based on destination and weight.
- Free shipping may apply for select products or during promotional periods (as advertised on the site).
7. Tracking:
- All shipments include tracking.
- Tracking links will be emailed once your order ships.
- If your package is delayed, please contact store@poojabedi.com with your order number.
8. Damaged or Missing Items:
If you receive a damaged product or an item is missing:
- Notify us within 48 hours of delivery
- Include: your order number + photos of packaging/product
- Email: connect@poojabedi.com
We’ll investigate and resolve it promptly.